B2B Sales
Even those people who work in telephony software can find ourselves annoyed with telemarketers. Maybe we're even more annoyed with the tactless tactics these sales people use because we see how telesales ought to be accomplished. We know there are forms of auto dialers that fix many of the"problems" with distant selling by telephone.

Remote Sales
Telemarketing originated in the 1950's, and by the 70's telemarketing businesses were experiencing a tremendous amount of success. From the 1990's telemarketing was often regarded as a public nuisance, and by the end of the decade legislative action was taken together with the execution of the"Do Not Call" registry.

There are several reasons why telemarketers fell from favor with the American people. These calls were often placed in the least opportune times, right around the time dinner was being served and the family was gathered together. Telesales professionals were frequently aggressive and refused to respect their contacts wishes not to buy what they were selling.

In addition to this is added the insult of this"telemarketer pause." This occurs when the telesales company utilizes a predictive auto dialer. A predictive dialer calls more amounts than available sales agents. It does this based on the amount of dropped calls or busy signals it has been falling, as well as how long the sales representatives are spending on an average call. Since there is no guarantee that there will not be calls answered than there are sales representatives to take these calls that a proportion of calls trigger a telemarketer pause. This is when there is no representative online once the contact answers - the telephone is dead.

It is a chance that this type of call will be sent to a revenue representative soon, but in these cases the person called is predicted to remain online and wait patiently. Most frequently these contacts just hang up the phone. With clinics like these it's no surprise that most of us find ourselves mad with those telemarketers.

Responsible remote sales professionals decide on a different kind of auto dialer - a Power Dialer. A power dialer just calls one number at a time for each available sales agent; there is no chance for a telemarketer pause to occur. This type of auto dialer not only satisfies the call center's need to make more calls but also gives the possible customers being known as courtesy a predictive auto dialer cannot.

It is up to the sales folks to manage the problems of over aggressiveness internally.